# Your Decagon agent can now search the live web Posted on August 28, 2026 Bihan Jiang Director of Product ## Article An agent's knowledge base is only as current as the last time someone updated it. But customers ask about things that change by the hour: outages, pricing, shipping delays, news that just broke. Without a way to check the live web, an agent either guesses or has to hand the conversation off, even when the answer is publicly available a search away. Today, every Decagon customer can turn on live web search in their agent settings using [Perplexity's Search API](https://pplx.ai/search-api). ## Why customer-facing agents need current information Your agent has always been grounded in a company's own knowledge. Help center content, CRM records, and internal documentation resolve the overwhelming majority of customer questions with high accuracy. Some questions reach past that boundary. A traveler wants to know whether an entry requirement changed this week. A cardholder asks whether a payment network is having a known outage. These questions require time-sensitive answers, and until now they lived outside what an agent could reach. Live web search extends that grounding from a company's own knowledge to the open web, with the same source attribution and accuracy standards enterprise teams expect. ## What live web search unlocks Once an agent can search the web mid-conversation, a whole category of questions stops being an escalation. Some examples: - A policyholder asks whether their state has changed its minimum coverage requirement. The agent checks current regulatory sources and answers with a citation. - A shopper references a product they saw mentioned in an article. The agent cross-references it against live web information and the current catalog. - A customer reports trouble with a third-party carrier or payment provider. The agent checks for a known outage before troubleshooting further. - A traveler asks whether weather or a local disruption will affect a scheduled booking. The agent checks live conditions and advises on options. Every answer is grounded in a real-time search with cited sources. ## Why we chose Perplexity’s Search API We evaluated several options for live web grounding against four criteria. - **Answer quality.** Relevant, source-linked results that hold up under scrutiny. - **Efficiency.** Compact, high-signal responses that leave room for the agent to reason and hold conversation context. - **Latency and scale.** Fast responses across millions of conversations a day. - **Enterprise readiness.** Infrastructure already trusted for high-stakes use cases. Perplexity's Search API led on all four. It provides access to the same index of hundreds of billions of web pages behind Perplexity's answer engine, with real-time indexing that processes tens of thousands of updates per second. New content becomes searchable almost immediately, so agents work from the latest information. ## Get started Live web search is available to all Decagon customers as a Tool Template. Customers can also reach out to their Decagon account manager to claim $1,000 in search credits, enough for 200,000 queries. If you're interested in seeing how Decagon agents can ground conversations in live web data, [book a demo](/content/get-a-demo/index.html). Bihan Jiang — Director of Product “With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.” Janelle Sallenave Chief Operating Officer Start improving your workflow with Decagon With Decagon, CX teams don’t have to guess whether a change will improve CSAT or deflection. They can move quickly, measure what matters, and act on what works.