Conversational AI for Media | Decagon

Decagon Dialogues 2026 is here.

Introducing Duet Autopilot: The self-improving agent for conversational AI

“With Decagon’s AI agents, we’ve shortened our time-to-resolution rate, raised and maintained a high CSAT and deflection rate, and are proactively engaging our most valuable readers and publishers. Decagon has significantly enhanced our approach to support by automating routine tasks, allowing our support agents to dedicate more time to initiatives for writers and creators that benefit from a personal touch. As a result, we’re able to deliver an even higher level of service to publishers and their subscribers.”
Jordan A.
Product Operations

90% Resolution rate
Read the case study

"Creators are extremely weary of AI and have little patience for bots. Decagon has delivered an AI solution that has exceeded our expectations and those of our content creators, particularly by being very human-like and conversational. We are now fully resolving over 70% of incoming tickets, and Decagon's solution is effectively a high-functioning agent that gives personalized responses instantly and is always online. We're excited to continue working with them as we scale our business."
Eli Valentin
COO at Fourthwall

70% Deflection rate
Read the case study

With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference. Ian Riggins
Senior Operations Manager

80% Deflection rate
Read the case study

How Decagon transforms CX for media

From password resets to playback issues—without the wait times

Decagon AI agents resolve common subscription issues instantly, across web, app, and TV interfaces. From billing errors to device troubleshooting, Decagon integrates deeply and adapts to real user behavior.

.avif)

Keep users engaged and retained: Proactively surface win-back offers, notify users of new content drops, and identify when a subscriber might churn—based on real behavior. Decagon helps you act before they cancel.
Never fly blind on support quality: Understand why customers reach out, which issues are escalating, and how agents respond. Decagon’s Watchtower and observability tools give you a real-time window into support trends.

Build, optimize, and scale your AI agents

Build

With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.
Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.

Optimize

Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability.
After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.

Scale

Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time.
Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.

Instant ROI on the metrics that matter

Turn your support operation into a strategic growth driver and scale revenue without growing headcount.