Decagon Dialogues 2026 is here.

Introducing Duet Autopilot: The self-improving agent for conversational AI

"We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards."

— Emma Auscher, Global Head of Customer Experience

Case Studies

Notion

34% Faster ticket resolution
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Duolingo

80% Deflection rate
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Classpass

95% Cost reduction
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How Decagon transforms CX for technology businesses

Faster onboarding and troubleshooting

From first login to advanced support, Decagon’s AI agents guide users through setup, surface relevant documentation, and resolve technical issues instantly – reducing ticket volume and improving time-to-value for new customers.

Scale efficiently

Support growth without adding overhead. Decagon’s unified knowledge graph, adaptive reasoning, and enterprise-grade guardrails allow you to deploy hundreds of workflows across chat, email, voice, and custom surfaces. AI agents operate 24/7 and improve continuously with every interaction.

Seamless subscription management

Enable users to manage billing, upgrade plans, and update account details without waiting on human agents. Decagon automates complex account workflows to reduce churn, drive expansion, and increase customer satisfaction.

Build, optimize, and scale your AI agent

Build

With Agent Operating Procedures (AOPs), CX operators can build and iterate on AI agent logic in natural language, while technical teams retain control over guardrails, integrations, and versioning without requiring an engineering sprint for every change.

Decagon connects seamlessly with your support stack, including Salesforce, Zendesk, and internal tools, to take real-time actions and resolve complex customer issues across every channel.

Optimize

Validate your AI agent before launch with end-to-end simulated customer conversations, customizable guardrails for brand voice, and clear reasoning traceability. After evaluating logic updates, route live traffic across agent versions to A/B test changes and measure impact on CSAT, deflection rate, and other key metrics at scale.

Scale

Unlock critical insights into your agent’s performance with deep, self-serve analytics to accelerate hillclimbing and improve quality over time. Unlike black-box implementations that bury insights in transcripts, Decagon makes them accessible to strengthen Voice of the Customer programs and inform better product roadmap decisions.

Instant ROI on the metrics that matter

Turn your support operation into a strategic growth driver and scale revenue without growing headcount.

95% cost reduction

80% deflection rate

34% faster ticket resolution

The future of customer experience starts here.

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