# decagon.ai

> AI-optimized mirror of decagon.ai containing 50 pages totalling 35,719 words of clean markdown content, structured data, and semantic HTML. Original source: https://decagon.ai. Last updated: 2026-09-07T04:26:35.405Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Articles & Blog Posts

- [Conversational AI for Media | Decagon](/content/industry/media/index.html): Resolve user issues instantly, reduce churn, and personalize engagement across every platform and plan. (523 words)
- [What is Zero Data Retention AI? Definition & Vendor Guide | Decagon](/content/glossary/what-is-zero-data-retention-ai/index.html): Zero data retention AI means prompts are never stored or used for model training. Learn how OpenAI, Anthropic, and enterprise platforms implement ZDR. (936 words)
- [What is Contextual Analysis? Definition & AI Uses | Decagon](/content/glossary/what-is-contextual-analysis/index.html): Contextual analysis interprets data using surrounding information to understand meaning and intent. Learn how it drives accuracy in AI customer support. (946 words)
- [What to Automate in Your Help Desk and What to Leave to Humans | Decagon](/content/blog/help-desk-automation/index.html): Every support leader faces the same question: which tickets should machines handle, and which ones need a human? (2,128 words)
- [What is an utterance? | Decagon glossary | Decagon](/content/glossary/what-is-an-utterance/index.html): An utterance is a single, bounded unit of speech or text input that a user produces during an interaction with a conversational AI system, representing the... (994 words)
- [What is intent recognition? | Decagon](/content/glossary/what-is-intent-recognition/index.html): Intent recognition is the process by which an AI system identifies the underlying goal or purpose behind a customer's message. Rather than reading input lite... (734 words)
- [What is the WhatsApp Business API? Enterprise Messaging Guide | Decagon](/content/glossary/what-is-the-whatsapp-business-api/index.html): The WhatsApp Business API provides enterprises programmatic access to WhatsApp. Learn template messages, session windows, BSP access, and conversation-based pricing. (1,012 words)
- [What is resolution-based pricing? | Decagon](/content/glossary/what-is-resolution-based-pricing/index.html): Resolution-based pricing is a model for charging businesses based on the successful outcomes delivered by autonomous AI systems in customer service. (712 words)
- [What is echo cancellation (AEC) | Decagon](/content/glossary/what-is-echo-cancellation-aec/index.html): Echo cancellation (AEC) is a signal-processing technology used in voice systems to prevent a speaker from hearing their own voice echoed back during a call. (762 words)
- [24/7 customer support benefits and best practices for lean teams | Decagon](/content/blog/24-7-customer-support/index.html): Learn if 24/7 support is worth the investment, how to route issues to cut costs, and which delivery model fits your team. (1,003 words)
- [What is a Multi-Turn Conversation? Definition & AI Guide | Decagon](/content/glossary/what-is-a-multi-turn-conversation/index.html): A multi-turn conversation is a dialogue where earlier exchanges shape later responses. Learn how AI manages multi-turn interactions in customer support. (948 words)
- [What is warm transfer vs. cold transfer? | Decagon](/content/glossary/what-is-warm-transfer-vs-cold-transfer/index.html): A warm transfer is a call-handling technique in which the agent who receives a customer's inquiry speaks with the next agent or department before handing the... (839 words)
- [AI agents are never done: The new build-vs-buy calculus | Decagon](/content/blog/the-new-build-vs-buy-calculus/index.html): If you're weighing build-vs-buy, don't just ask whether you can reach production. Ask whether you can evolve continuously. (1,278 words)
- [What is self-service rate? | Decagon](/content/glossary/what-is-self-service-rate/index.html): Self-service rate measures the percentage of users who try to resolve their issues through self-service channels. (582 words)
- [Discover how AI agent copilots reduce burnout, boost efficiency, and deliver instant, personalized support without replacing human empathy. | Decagon](/content/blog/ai-agent-copilot-customer-service/index.html): Discover how AI agent copilots reduce burnout, boost efficiency, and deliver instant, personalized support without replacing human empathy. (1,082 words)
- [Climb higher: Introducing Diagnostic Tools for faster agent iteration | Decagon](/content/blog/diagnostic-tools/index.html): Introducing the newest feature in the Decagon Insights and Reporting suite, built to move you from insight to action. (905 words)
- [Decagon Voice 2.0: Faster, smarter, and ready to call | Decagon](/content/blog/decagon-voice-2/index.html): Introducing Decagon Voice 2.0 for faster conversations, smarter controls, and seamless cross-channel memory. (1,016 words)
- [Hunter Douglas Group Customer Success Story | Decagon AI](/content/case-studies/hunter-douglas/index.html) (963 words)
- [The customer relationship was always yours | Decagon](/content/blog/our-bet-on-you/index.html): Observations on how Decagon is winning (768 words)
- [QA Hub: Agent quality is a team sport | Decagon](/content/blog/qa-hub/index.html): Bring human feedback, automated QA, and Duet together to improve AI agents faster. (828 words)
- [Your Decagon agent can now search the live web | Decagon](/content/blog/live-web-search-with-perplexity/index.html): Today, every Decagon customer can turn on live web search in their agent settings using Perplexity's Search API. (566 words)
- [The AI Agent Engine | Decagon](/content/blog/the-ai-agent-engine/index.html): Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents. (833 words)
- [Introducing Decagon Labs | Decagon](/content/blog/introducing-decagon-labs/index.html): Today, over 80% of all model traffic at Decagon runs on models we trained ourselves. They outperform the best foundation models on our real-world use cases. (795 words)
- [What is skill-based routing? | Decagon](/content/glossary/what-is-skill-based-routing/index.html): Skill-based routing is a contact center strategy that directs incoming customer contacts to the agent or team best equipped to handle a specific issue, ... (621 words)
- [Agent Workbench: Debug AI agents autonomously | Decagon](/content/blog/agent-workbench/index.html): Your built-in AI chat assistant that helps you identify, understand, and resolve issues (921 words)
- [What is Hill Climbing in AI? Algorithm Definition & Variants | Decagon](/content/glossary/what-is-hill-climbing/index.html): Hill climbing is a local search algorithm that iteratively improves solutions. Learn how it works, its variants, the local maxima problem, and AI applications. (958 words)
- [What is named entity recognition? | Decagon](/content/glossary/what-is-named-entity-recognition/index.html): Named entity recognition (NER) is a natural language processing technique that identifies and classifies specific pieces of information within text, suc... (687 words)
- [AI agent building | Decagon AI](/content/topic/ai-agent-building/index.html) (266 words)
- [What is Batch Inference? Async LLM Processing at Scale | Decagon](/content/glossary/what-is-batch-inference/index.html): Batch inference processes many LLM requests asynchronously at reduced cost. Learn how batch APIs work, when to use them, and trade-offs vs real-time inference. (862 words)
- [Pricing the AI Agent Economy | Decagon](/content/blog/pricing-ai-agents/index.html): Pricing enterprise AI agents is different from traditional SaaS models. Here's how we think about it. (652 words)
- [What is CCaaS (Contact Center as a Service)? Features & comparison | Decagon | Decagon](/content/glossary/what-is-contact-center-as-a-service-ccaas/index.html): CCaaS is a cloud-based delivery model for contact-center software. Learn what it is, how it compares to on-premise and UCaaS, and what features matter most. (743 words)
- [What is speech synthesis? | Decagon](/content/glossary/what-is-speech-synthesis/index.html): Speech synthesis — also known as text-to-speech (TTS) — is the process of converting written text into spoken audio using artificial intelligence. In custome... (674 words)
- [What is AI grounding? How it works & why it prevents hallucinations | Decagon | Decagon](/content/glossary/what-is-ai-grounding/index.html): AI grounding is the practice of anchoring an AI model's responses to verified source material. Learn how it works, how it differs from RAG, and why it matters. (825 words)
- [What is AI evaluation? | Decagon glossary | Decagon](/content/glossary/what-is-ai-evaluation/index.html): AI evaluation is the structured process of measuring whether an AI system produces outputs that are accurate, safe, relevant, and aligned with the goals ... (551 words)
- [User memory: Persistent context that makes every interaction feel personal | Decagon](/content/blog/user-memory/index.html): Maintain customer context across interactions, complementing your systems of record with data portability and control (706 words)
- [What is an AI concierge? | Decagon](/content/glossary/what-is-ai-concierge/index.html): An AI concierge is an AI-powered virtual assistant designed to handle personalized, end-to-end customer interactions, guiding users through complex tasks the... (669 words)
- [Buyer profile | Decagon](/content/modules/buyer-profile/index.html): Identifying customer opportunities: Decagon’s core ICP (456 words)
- [The future of AI agents is test-driven | Decagon](/content/blog/the-future-of-ai-agents-is-test-driven/index.html): To trust agents in production, teams need to know exactly how those AOPs will behave in the real world. That’s where Decagon’s testing infrastructure comes in. (671 words)
- [What is fine-tuning? | Decagon](/content/glossary/what-is-fine-tuning/index.html): Fine-tuning involves taking a pre-trained AI model, such as a large language model (LLM), and training it further on a smaller, specialized dataset so it performs better on a specific task. (512 words)
- [Conversational AI for Technology Companies | Decagon](/content/industry/technology/index.html): From onboarding to upsells, deliver seamless support without the ticket backlog. (428 words)
- [What is customer onboarding? | Decagon](/content/glossary/what-is-customer-onboarding/index.html): Customer onboarding is the process of guiding new customers from their initial purchase or sign-up through the steps needed to successfully use a product or ... (580 words)
- [Versions | Decagon](/content/modules/versions/index.html): Evolving your agent with Versioning and gradual rollout (317 words)
- [1-800-Flowers.com Customer Success Story | Decagon AI](/content/case-studies/1-800-flowers/index.html): How 1-800-Flowers.com® delivers customer care during life’s most meaningful moments. (301 words)
- [What is workforce management? | Decagon](/content/glossary/what-is-workforce-management/index.html): Workforce management (WFM) is the set of processes, tools, and operating practices used to ensure the right people are available at the right time to meet customer demand. (508 words)
- [What is natural language processing (NLP)? | Decagon](/content/glossary/what-is-natural-language-processing-nlp/index.html): Natural language processing (NLP) is a field of artificial intelligence focused on enabling computers to understand, interpret, and generate human language. (507 words)
- [Faire Customer Success Story | Decagon AI](/content/case-studies/faire/index.html) (416 words)
- [Meet Duet Autopilot | Decagon AI](/content/videos/meet-duet-autopilot/index.html): Join us for an in-depth walkthrough of Duet Autopilot, the self-improving agent for CX that continuously turns production signals into validated agent updates. (160 words)
- [AI and the next generation of customer experience | Decagon AI](/content/guides/ai-and-the-next-generation-of-cx/index.html): Why exceptional service is the new brand differentiator as AI reshapes consumer expectations. (218 words)
- [Reliable AI workflows | Decagon](/content/modules/reliable-ai-workflows/index.html): Designing reliable AI support workflows (285 words)
- [17 questions with a Decagon sales leader | Decagon AI](/content/videos/17-questions-grant-proctor/index.html): We caught up with Grant for a quick walk-and-talk on what it’s like building the sales org at Decagon. (72 words)

## Resources

- [Full Page Index](/index.html): Browse all cached pages with rich metadata
- [About This Cache](/about.html): Methodology, technical details, and usage guidelines
- [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery
- [Robots.txt](/robots.txt): Crawler directives
- [AgentSite Network](https://agentsite.network/network.html): Public index of AgentSites and their machine-readable resources